As Exclusive Representative
For a large part of its operations, Macro functions as manufacturer’s exclusive representative. Principals from the America’s, Europe, Asia , Africa and Australia have come to regard Macro as an indispensable partner in their marketing programs in the Philippines for many years now.
As Service and Engineering Contractor
Macro puts a premium on after sales service as part of its commitment to excellence and in order to maintain customer satisfaction. Macro thus ensures after-sales service for all its products. Its service engineers have been extensively trained by its principals in servicing various products here and abroad to ensure quick, efficient and reliable service. Macro’s clienteles which include the country’s top private corporations as well as major government accounts could attest to the satisfaction they have experienced with Macro’s after-sales service and is emphasized without prejudice to Macro’s price competitiveness. Macro will go out of its way to encourage clients to patronize its products at prices that are fairly reasonable. The owners and staff believe in the philosophy that: “ Macro will be around for the long haul and we will be happy only if the customer is happy.
In year 2001, Torishima Pump Mfg. Co. Ltd. of Japan established its Engineering and Services company, known as Torishima Global Team Services (TGTS), specifically to serve its thousands of pumps users throughout the world. It developed a program that focuses mainly on enhancing the performance (reduce power consumption) and extending the life span of a wide range of pumps (any brand) and systems. With the use of state-of-the-art monitoring equipment, TGTS engineers can measure vibration, velocity, displacement, acceleration, do laser alignment, on-line dynamic balancing, full fourier transformation analysis, efficiency measurement, reverse engineering and many more. They can bring less efficient machines to their “almost” original conditions through the use of a Yates Meter and a mobile device called Coordinates Measuring Machine (CMM) to get the original machine dimensions. This service is what we call “The Torishima Pro-Active Maintenance Program,” and Macro has, in 2007, expanded its service group to offer it to various customers in the Philippines, creating a division named Torishima Macro Engineering Services (TMES).
At Macro’s Bicutan shop / warehouse, instrumentation engineers have at their disposal, the following world class instruments:
- Pruftechnik 3-in-1 Instrument (Vibration, Alignment & Balancing)
- Datastick Vibration Analyzer
- Fixtur Laser Alignment Analyzer
- UE Systems Ultrasound Inspection System
- Extech Infrared Camera / Thermometer
- Extech Contact & Non-Contact Photo Tachometer
- Extech Electrical Meters (readouts: current, voltage, resistance, frequency, capacitance, temperature, diode and continuity)
- Shenitec Ultrasonic Flowmeter
- Mitutoyo Outside & Inside Micrometers
- Schenk Dyanamic Balancing Machine
TMES Mission Statement
We deliver innovative solutions that enhance the performance and lifespan of the equipment, thereby improving our customer’s operation efficiency.
TMES Vision Statement
To be the market leader in rotating equipment diagnostics, maintenance & servicing by understanding our customers’ needs. Providing reliable advice and value added services by our team of highly experienced and licensed engineers and technicians. TMES is the leading “Diagnostics and Solutions Provider”.